Privacy Policy

Effective Date: 11/01/2024

At M2 Technology Networks, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our managed IT services, including network management, cloud services, security solutions, and other related offerings.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you use our services or engage with us for support, we may collect the following personal information:

Name
Email address
Phone number
Company name (if applicable)
Billing and payment information (credit card details, invoices)

Technical and Service Data

To provide our managed services, we may collect data related to your devices, systems, networks, and IT infrastructure. This may include:

Device information (e.g., IP addresses, operating systems, hardware specifications)
Service usage data (e.g., system performance, logs, diagnostics)
Network traffic and security event data
Backups, configurations, and related system data
Support requests, tickets, and communications

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to improve user experience, analyze trends, and gather demographic information. You can adjust your browser settings to reject cookies, but this may limit some functionalities on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide services: We use your personal and technical information to deliver, maintain, and support the managed services you request.
To improve our services: We analyze service usage data and system performance to enhance the quality and efficiency of our offerings.
To communicate with you: We may use your contact information to respond to inquiries, send service updates, notifications, or billing information, and offer customer support.
To ensure security: We use the technical data we collect to monitor and protect your IT infrastructure, prevent fraud, and ensure the security of your systems and data.
To comply with legal obligations: We may use or disclose your information as required to comply with laws, regulations, or legal processes.

3. Data Storage and Retention

Your data is stored securely in our systems and, where applicable, in third-party cloud services that comply with industry standards and data protection laws. We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual obligations.

You may request the deletion of your data after the termination of services, subject to any legal or contractual retention requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties under specific circumstances:

Service Providers: We may engage third-party service providers to assist in delivering our services, such as cloud storage, security monitoring, or billing systems. These providers are required to adhere to strict data protection standards.
Legal Compliance: We may disclose your information when required to do so by law or in response to a valid legal request, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Security of Your Information

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure communication protocols. However, no system is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Access: You may request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to our retention policies or legal obligations.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@m2technet.ca or 514-333-4404 Ext 111.

7. International Data Transfers

As a global business, we may transfer your personal data to countries outside of your jurisdiction. When transferring data, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Email: support@m2technet.ca
Phone: 514-333-4404 Ext 111
Address: 8110D route Transcanadienne, Ville Saint-Laurent, QC, H4S 1M5

By using our services, you consent to the terms of this Privacy Policy.